McKaynine Honeydew
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McKaynine Honeydew
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These Terms and Conditions ("Terms") govern your enrolment in and participation in dog training classes and related services offered by McKaynine Honeydew ("we", "us", "our"). By completing the enrolment process, paying any fees, or attending any class, you confirm that you have read, understood and agree to be bound by these Terms.
These Terms are drafted in plain language as required by section 22 of the Consumer Protection Act 68 of 2008 ("CPA"). If anything is unclear, please contact us before enrolling.
2.1 Enrolment is confirmed only upon receipt of full payment (or a written payment arrangement).
2.2 Class places are limited and are allocated on a first-come, first-served basis. Paying your course fee secures your place.
2.3 A confirmed enrolment applies to a specific class and term. It does not carry over to a future term without a new enrolment and payment.
2.4 We reserve the right to decline or terminate an enrolment where a dog is assessed to be dangerous, where a handler does not comply with our Code of Conduct, or for any other reasonable cause. Where enrolment is declined before commencement, all fees paid will be refunded in full.
2.5 Dogs must meet the minimum age requirement for their class type. Age requirements are stated on the relevant class information page.
3.1 Course fees are payable in full prior to the first class, unless otherwise agreed in writing.
3.2 Fees are quoted in South African Rand and are inclusive of VAT where applicable.
3.3 We reserve the right to update our fees for future terms. You will be notified before enrolling in a new term.
3.4 Fees paid for one dog or class are not transferable to a different dog or class without our prior written approval.
4.1 In accordance with the CPA, you have the right to cancel your enrolment at any time by notifying us in writing.
4.2 Before classes commence: A full refund will be issued, less a reasonable administration fee to cover costs already incurred. We will advise you of this fee at the time of cancellation.
4.3 After classes have commenced:
4.4 If we cancel a class for any reason within our control, a full refund will be provided for all sessions cancelled, or alternative arrangements will be offered.
4.5 We do not offer make-up classes for sessions missed by you unless the session was cancelled by us.
4.6 In accordance with section 56 of the CPA, if a service we provide is not delivered with reasonable care and skill, you may request that we remedy the problem or, if we are unable to do so, a partial or full refund may be applicable.
5.1 All dogs must be up to date with core vaccinations (including Distemper, Hepatitis, Parvovirus and Rabies where applicable) and must produce a valid vet clearance certificate before commencing classes. This is a health and safety requirement for all dogs in attendance.
5.2 Dogs must be treated regularly for fleas, ticks and intestinal parasites.
5.3 Female dogs in season (oestrus) may not attend class. Sessions missed for this reason do not qualify for a refund or makeup class.
5.4 Dogs showing signs of illness (lethargy, vomiting, diarrhoea, discharge, or suspected contagious conditions) must not attend class. Sessions missed due to illness do not qualify for a refund or makeup class.
5.5 We reserve the right to refuse entry to any dog we reasonably believe poses a health risk to other dogs, handlers or staff.
By attending our classes, you agree to:
We reserve the right to ask any person to leave class who does not comply with this Code of Conduct, without refund from that point forward.
7.1 You must disclose any known or suspected history of aggression (toward people or other dogs) before enrolment. We will work with you to assess whether our classes are appropriate.
7.2 We reserve the right to remove any dog that poses an unacceptable risk to other dogs, handlers or staff. Our instructors' assessment in this regard is final.
7.3 You acknowledge that you are responsible for any injury or damage caused by your dog during our classes or on our premises.
8.1 All training materials, course content, training methodologies, videos, handouts, syllabi and digital content provided through McKaynine Honeydew or this platform are protected by copyright and remain the intellectual property of McKaynine (Pty) Ltd.
8.2 You may not reproduce, distribute, share, publish or sell any of our content without prior written consent.
8.3 Access to course content through this platform is granted to you personally for the duration of your enrolment and may not be shared with others.
9.1 We provide our services with reasonable care and skill. However, we do not guarantee any specific training outcome. Results depend on many factors, including the dog's individual temperament and the handler's consistent practice.
9.2 To the maximum extent permitted by the CPA, our total liability to you for any loss or damage arising from our services shall not exceed the total fees you have paid for the relevant course.
9.3 We are not liable for:
9.4 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded under the CPA.
You indemnify and hold harmless MTC Honeydew (pty) ltd, McKaynine (Pty) Ltd, their employees, agents and contractors against any claim, loss, damage, liability or expense arising from:
11.1 We may photograph or video record class sessions for training, marketing or social media purposes. By attending class you consent to this, unless you notify us in writing that you do not wish to be included.
11.2 Handlers may not record video of other handlers or their dogs without their express consent.
We will not be in breach of these Terms for any failure to perform resulting from events beyond our reasonable control, including load-shedding, natural disasters, pandemics, government-mandated restrictions, or severe weather. Where sessions are lost for these reasons, we will reschedule or credit where reasonably possible.
We may update these Terms from time to time. Material changes will be communicated to enrolled clients. Your continued participation after notification constitutes acceptance of the updated Terms.
14.1 These Terms are governed by and must be interpreted in accordance with the laws of the Republic of South Africa.
14.2 In the event of a dispute, the parties agree to first attempt to resolve the matter by way of good-faith negotiation. If unresolved, the dispute may be referred to mediation before litigation.
14.3 The parties consent to the non-exclusive jurisdiction of the Magistrates' Court having jurisdiction over the dispute, notwithstanding that the amount in dispute may exceed the normal civil jurisdiction of such court.
In accordance with section 43 of the Electronic Communications and Transactions Act 25 of 2002: